Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Angrypear, who will deliver a new, identical package to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
Angrypear Ltd will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to Angrypear and the carrier within three (3) business days of delivery.
In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by Angrypear or its representatives on request.
The customer must inform Angrypear immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order. Any claim made after this time period will be rejected.
Any claim that does not respect the rules defined above cannot be taken into account and releases Angrypear of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to Angrypear in whole, in its original packaging and in perfect condition to Angry Pear Ltd, 5 Towerfield Close, Shoeburyness, Essex, SS3 9QP.
For claims to be accepted, the customer must first make a declaration to Angrypear concerning any returns and receive and Angrypear's consent. If accepted, the customer will ship the package to Angry Pear Ltd, 5 Towerfield Close, Shoeburyness, Essex, SS3 9QP.
Shipping fees shall be at Angrypear's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.
All orders placed by 2pm are sent sameday via Royal Mail 1st class, Normally products will be delivered between 1-3 working days but in some cases can take up to 15 working days
If your order has not been dispatched we can cancel it and refund you. However it is likely that your order has been processed and will already be in the postal system. In this case you will need to return the item back to us so we can process a refund within 14 days of receiving the item
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